We value transparency and trust. Please take a moment to review these Terms, which help ensure a clear understanding between you and Maypole Dental Surgery. By using our website or services, you agree to these terms.

1. About the Practice

Maypole Dental Surgery is the trading name of Onkar S. Dhillon, a sole trader. Principal Dentist: Onkar S. Dhillon (GDC No. 73231).

2. Website Use & Content

This website provides general information about our dental services and allows for appointment bookings and enquiries.
The content on this website is for general educational and informational purposes only. It does not constitute professional dental advice, diagnosis, or treatment. A full physical clinical examination is required before any formal diagnosis can be made or a treatment plan issued.
Our clinical services are provided by dental professionals registered with the General Dental Council.
We strive for accuracy but reserve the right to correct or update information at any time without prior notice.
You must be 18 years or older to use this website, or have parental/guardian consent.

3. Appointments, Fees & Payments

Appointment Cancellation Policy

We require a minimum of 48 hours' notice to cancel an appointment. Failure to give 48 hours' prior notice will incur a cancellation charge. The charge will be 50% of the treatment fee for an appointment booked with a dentist and 100% for the dental hygienist's appointments. Should your appointment be on a Monday and you need to cancel over the weekend, then please leave a message on our answering machine 48 hours before your appointment is due. Failure to attend appointments will also incur the same charges.

Payments Policy

At your consultation appointment, should you decide to go ahead with treatment, a deposit will be required to secure the necessary subsequent appointments. This will be taken from your balance at your last appointment but will be forfeited should you fail to keep an appointment or cancel with less than 48 hours notice.
We require payment for all treatment on the day of the appointment. No further appointments will be made until outstanding balances are paid in full.
If you are having a treatment done that requires laboratory work i.e. crowns/dentures then FULL payment is required before the item is fitted.
We accept all major credit and debit cards, bankers draft and cash.

4. Patient Conduct & Right to Refuse Treatment

We operate a Zero Tolerance policy towards any form of verbal or physical abuse, intimidation, or harassment towards our staff or other patients. We reserve the right to immediately terminate the professional relationship and refuse future appointments if a patient displays abusive behaviour, repeatedly fails to attend appointments without notice, or persistently fails to follow clinical advice.

5. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, videos, and design elements, is the property of Maypole Dental Surgery and is protected by UK and international copyright laws.

Permitted Use: You may view, download, and print pages for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

The Maypole Dental Surgery name, logo, and all related trademarks are the exclusive property of Maypole Dental Surgery.

6. Limitation of Liability & Disclaimer

The website and its content are provided "as is" without warranties of any kind, either express or implied. We make no warranty that the website will be uninterrupted, secure, or error-free.

Important: We accept no liability for any errors, omissions, interruptions, deletions, defects, delays in operation or transmission, communications line failure, or damages arising from use of this website.

However: Nothing in these Terms limits our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

These limitations do not affect your statutory rights as a consumer under UK law.

7. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England & Wales.

The courts of England & Wales have exclusive jurisdiction over any disputes arising from or relating to these Terms or your use of our website and services.

Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

8. Updates to These Terms

We may update these Terms periodically to reflect changes in our practices, services, or legal requirements. The "Last updated" date at the top of this page indicates when the most recent changes were made.

Your Responsibility: Continued use of our website or services after any updates implies your acceptance of the revised Terms. We recommend reviewing this page periodically.

For significant changes, we will provide prominent notice on our website or via email where appropriate.

9. Questions About These Terms

If you have any questions or concerns about these Terms of Service, please contact us:

We aim to provide the highest level of care. For details on our formal complaints procedure, please refer to the Complaints Section of our Privacy Policy.

Maypole Dental Surgery

1032 Alcester Road South, Kings Heath, Birmingham, B14 5NG

📧info@maypoledental.com

📞0121 430 5599

Please also review our Privacy Policy and Cookie Policy for more information.